Refund and Cancellation Policy

Last Updated: 13 March 2024

1. Refund Policy

1.1. Refund Eligibility: Refunds are subject to the terms outlined in this policy. To be eligible for a refund, you must adhere to the cancellation policies specified in your booking confirmation.

1.2. Cancellation Periods:

1.2.1. Individual Bookings: The cancellation period for individual bookings varies based on the type of service. Refer to your booking confirmation for specific cancellation periods.

1.2.2. Group Bookings: For group bookings, a minimum non-refundable deposit is required upon booking. Cancellation periods for group bookings are provided upon inquiry.

1.3. Refund Process: If your cancellation is eligible for a refund, it will be processed using the original payment method. Refunds, if applicable, are typically processed within 14 business days.

1.4. Non-Refundable Deposits: Certain bookings may require non-refundable deposits. These deposits are clearly communicated during the booking process.

1.5. Partial Refunds: In certain circumstances, partial refunds may be offered based on the timing and nature of the cancellation.

2. Cancellation Policy

2.1. Individual Bookings:

2.1.1. Advance Notice: Cancellations made within the specified advance notice period are eligible for a full or partial refund.

2.1.2. Late Cancellations: Cancellations made outside the advance notice period may result in a partial refund or no refund, depending on the type of service booked.

2.1.3. Emergency Circumstances: In cases of emergencies or unforeseen circumstances, exceptions to the cancellation policy may be considered upon providing appropriate documentation.

2.2. Group Bookings:

2.2.1. Advance Notice: Group bookings require advance notice for cancellations. The specific notice period is communicated during the booking process.

2.2.2. Late Cancellations: Late cancellations for group bookings may result in the forfeiture of the non-refundable deposit.

2.2.3. Flexibility: We understand that group dynamics can change. We strive to provide flexibility in certain cases and encourage open communication for alternative solutions.

3. Changes to Bookings

3.1. Change Requests: Changes to bookings are subject to availability and may incur additional charges.

3.2. Change Periods: The periods during which changes can be made without incurring additional charges are specified in your booking confirmation.

3.3. Flexibility: We understand that plans may need to be adjusted. In cases of unforeseen circumstances, we aim to provide flexibility where possible.

4. Force Majeure

4.1. Force Majeure Events: In the event of circumstances beyond your or our control, such as natural disasters, strikes, or government actions, we may need to alter or cancel bookings. In such cases, our Force Majeure policy will apply.

5. Contact Information

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at: info@uniqx.global

Thank you for choosing UNIQ X. Our policies are designed to ensure fairness, flexibility, and transparency in our relationship with our clients.